When you run a repair shop, you are not just fixing devices but managing a lot of admin work too. From inventory, to repairs, to marketing, and finances, there’s so much to know about. All these operations and processes can make you stressed and can take several hours. This happens mostly when you rely solely on manual methods and procedures. As a result, you can experience errors and missed entries that can lead to lost sales opportunities and customer trust.
So, this is where the repair shop software comes in. Stay with us while we explore how this tool can help you streamline processes to save time, and boost efficiency.
1. You Make Mistakes while Managing Inventory
Till date, managing inventory has remained one of the huge challenges for repair shop owners. It’s not something that is impossible to manage, yet most business owners still struggle with it. The reason? They keep on using manual methods like paperwork, instead of getting help from advanced automation tools. The result? They are unable to track parts, items, and repair products.
So, what actually happens when you don’t pay much attention to inventory management? Let us understand this better with an example here. Imagine a customer walking into your repair lab with a damaged cell phone, computer or tablet. They want a quick fix. You look at the gadget, quote them a price, and start repairing after they agree on the amount.
But, while fixing the device, you realize that you don’t have that specific part in stock. It can take hours to reorder. You tell this to the customer, and they simply ask you to reassemble it, as they can’t wait that much longer due to shortage of time. you hand over their device back and they step out of your lab to look for another repair service provider. That’s how your business is losing money without inventory management tool.
Therefore, you must equip your workplace with smart repair shop software that can help you stay fully stocked. When you use such a system, it will always notify you whenever repair parts, or accessories get low in stock. In addition, you can reorder inventory from your desired suppliers, or vendors. So, you don’t have to look for the contact details of suppliers every time you need anything.
2. You are Unable to Track Repair Jobs and Communicate with Customers
Repair job management? Again, this is something challenging for repair business owners. But what makes it so tough? Is it relying on manual methods? Or is it handling a number of repair jobs at a time? Well, these both add their share to making task time taking and difficult.
You need to understand that customers demand the following things from your repair store:
- Efficient repairs
- Prompt communication
For that, you have to play smart and use modern software for repair shop. With that, you can create repair tickets for every repair job that comes to your shop. You can include customer contact information and the issue with their phone or computer in that ticket. Then, a technician can start working on it.
When the repair is done, the software will automatically send a notification alert to the customer. This way, they would know their gadget has been fixed and they need to revisit your repair lab.
3. You don’t Know What Your Employees and Repair Techs Do
Your employees and repair technicians are your assets. Without them, you are unable to grow and scale your business. However, as not all the fingers are the same, the same way, not all your employees are the same. Most of them are there to work honestly and boost your customer base. Contrary to this, some are not there to work but to doge you as well if they can.
According to the data available, employee theft causes businesses to lose $50 billion yearly. In the same way, around 22 out of 100 employers say their employees have stolen at least once from them. That’s why you can’t trust anyone blindly and must keep a check on your cash flow.
The modern repair shop system lets you track all your cash flow and make accounting very simple. Along with that, it lets you track the check-in and check-out timings of your technicians. So, they can’t lie about their work hours. Lastly, it also lets you know how many repair jobs each of them completes in a month. Thus, based on that, you can easily calculate their commissions and process payroll.
Final Words
Running a repair business comes along with several challenges. It’s up to you how you manage to tackle them and minimize your hassle. So, it’s better to look for modern software that can help you organize the process at your shop and handle all the admin work. Hopefully, you enjoyed reading this post.
