When shopping for Laura Ashley Wallpaper, understanding the shipping, returns, and exchange policies is essential to ensure a smooth purchasing experience. UK and international customers can enjoy a seamless process from checkout to delivery, backed by reliable customer support. This comprehensive guide covers everything you need to know about receiving your Laura Ashley Wallpaper, returning damaged items, and exchanging products, all while shopping online safely at lauraashleybedding.co.uk.
Shipping Information – Safe & Reliable Delivery with Laura Ashley
Laura Ashley Wallpaper is shipped with care to ensure that every roll arrives in pristine condition. Orders are processed within 48 hours, and our production facility typically requires seven business days to prepare and ship items.
Once shipped, delivery times depend on your chosen method and location:
| Shipping Region | Estimated Transit Time | Notes |
|---|---|---|
| UK | 7–10 business days | Standard shipping |
| Europe | 8–12 business days | Dependent on customs |
| USA | 7–12 business days | Includes shipping & handling |
| International | 10–15 business days | Varies by country |
Tracking codes are provided via email so customers can monitor their orders in real time. If a package appears delivered but has not been received, check with your local post office first, and contact customer support if needed.
Shipping Costs and Charges
The shipping fee for Laura Ashley Wallpaper varies based on:
- Destination country
- Number of items purchased
- Package size and weight
At checkout, the exact shipping cost is automatically calculated after entering your address. Additional items or oversized products may incur surcharges, which are displayed transparently before payment.
Addresses for reference:
- UK: Design Centre, 27 Bagleys Ln, Fulham HQ, London
- USA: 5426 Lavender Dr, Plainfield, IN 46168-5829
For more details, visit the Shipping Policy page.
Order Tracking and Delivery Assistance
After placing your order, you will receive a tracking code via email. This allows you to:
- Track your order from dispatch to delivery
- Check the latest updates on your package’s location
- Resolve delivery issues by contacting support if the wrong size or product is shipped
For example, if you received the incorrect wallpaper roll size, send three photos showing dimensions (height, width, and pattern repeat). A replacement will be shipped free of charge after verification.
Returns and Exchange Policy
Laura Ashley Wallpaper prioritizes customer satisfaction. However, returns are only accepted under specific conditions:
- Only defective or damaged items are eligible for exchange
- Items must not be worn, used, or altered
- Return requests must be made within two business days of delivery for damaged goods
Steps for returning or exchanging a product:
- Inspect your shipment immediately for damage or incorrect items
- Email support at support@lauraashleybedding.co.uk with details
- Include your invoice or order ID, and packaging instructions for the return
- Once received and verified, a replacement item or refund is processed
Note: Customers are responsible for return postage. Refunds do not cover original shipping costs, customs duties, or import taxes. If you prefer a different size or pattern, a new order must be placed separately.
Return Addresses:
- UK: Design Centre, 27 Bagleys Ln, Fulham HQ, London
- USA: 5426 Lavender Dr, Plainfield, IN 46168-5829
For more details, visit the Exchange Policy page.
Benefits of Shopping Laura Ashley Wallpaper Online
Shopping online provides several advantages for UK customers:
- One-Click Checkout: Easily place your order with secure payment options
- Exclusive Offers: Enjoy special discounts, free shipping, and limited-time deals
- Fast Delivery: Receive your wallpaper quickly with tracking updates
- Customer Support: Dedicated team ready to assist with returns, exchanges, and inquiries
- Peace of Mind: Clear return and exchange policies ensure a safe shopping experience
Tips for a Smooth Shipping and Return Process
- Double-Check Product Selection: Verify size, pattern, and quantity before checkout
- Inspect Items on Arrival: Report damages within two business days to qualify for a replacement
- Keep Documentation: Retain invoices, order confirmations, and tracking codes
- Use Original Packaging: Returns must include original packaging and details for processing
- Contact Support Quickly: Email support@lauraashleybedding.co.uk for issues or questions
Following these steps ensures a hassle-free experience and protects your purchase.
Frequently Asked Questions (FAQ)
Q1: How long does it take to receive my Laura Ashley Wallpaper?
Typically, it takes 7–12 business days depending on the shipping destination and method selected at checkout.
Q2: Are shipping costs calculated automatically?
Yes. Enter your address at checkout to view the exact shipping fees, including surcharges for oversized packages.
Q3: Can I exchange a wallpaper if I ordered the wrong size?
Yes. Send photos showing the issue to support@lauraashleybedding.co.uk, and a replacement will be provided free of charge.
Q4: What items are eligible for returns?
Only defective or damaged products qualify. Items that have been used, installed, or altered cannot be returned.
Q5: Is international shipping available?
Yes. Laura Ashley Wallpaper ships to the USA and other countries. Delivery times vary based on location, typically 7–15 business days.
